Monitoring of Onsite and Conditions Within Property
This is insured by weekly visits (more often is necessary) to the property and inspections and evaluations of the property and staff.
Establishing Continuing Maintenance Programs
This, along with preventative maintenance programs, is utilized to ensure that the property is kept in top physical condition and provides aesthetic appeal, thus protecting the value of your investment.
Vendor Management
All vendors used on the properties we manage are pre-screened by executive staff members. Once approved, their liability and worker's compensation insurance is monitored closely to ensure that their coverage is kept current.
Rehabilitation
When and if necessary, complete or partial structural renovations will be performed by outside contractors and will be coordinated and overseen by The Natoma Company. Tenant population rehabilitation can also be implemented.
Relationship with Residents
This is important in order to reduce turnover, gain optimum rents, instill pride in and respect for the property, and provide the finest quality service.
Personnel Management
On-site personnel are selected, trained, and supervised in a manner designed to provide the highest quality of performance obtainable. Continuing education is encouraged and professionalism is expected at all times from all of the personnel.
Negotiate Service Contracts
Continuing efforts are made to reduce the costs, but not the quality of the services required to maintain, and/or improve your property. We utilize applicable discounts and wholesale purchasing power to reduce cost while maintaining a high quality of service.
Capital Improvements
Obtaining bids for roofs, renovations, major repairs and replacements of Capital items.
Establishing a Marketing Plan
By keeping in tune with the preferences of the target markets, your goals and the maximum rental scale and occupancy for the complex are achieved. Detailed weekly traffic reports are collected and reviewed, and market surveys are performed continuously to keep competitive in the marketplace.
Increase Rents as Aggressively as the Market Permits
This provides an increase of cash flow to accommodate rising expenses and will allow properties to produce additional income for cash disbursements to the owner. Our property visits include, but are not limited to the following: 1. Inspection of vacant units 2. Checking files and applications 3. Traffic reports and guest cards 4. Inspection of grounds 5. Check maintenance requests completed and uncompleted 6. Inspection of pool and laundry facilities Air conditioner filters and smoke detectors are generally checked quarterly, and unit inspections done on an annual basis. Safety inspections are conducted on a monthly basis.